Expected Shipping Times:
New Zealand - 1-2 working days (Rural delivery 3-4 working days)
Australia ePost Tracked: 5-7 working days
USA ePost Tracked: 10-14 working days
UK ePost Tracked: 12-16 working days
International Express Service: 4-7 working days
Rest of World untracked: 10-18 working days, note this is a guide only this is a postal service we cannot track once the package leaves NZ.
If you have not received your package within this time period please contact our merchandise manager at firstname.lastname@example.org. Please be aware around the week of game days and sales periods like Christmas time there may be delays due to order quantities. Also, all untracked packages cannot be claimed as lost packages, therefore replacements cannot be sent nor refunds issued. If you are having trouble sending international express please email us and we can rectify this issue.