Returns/Exchanges

Dear Valued Customer and Loyal Supporter

Welcome to the Chiefs Merchandise Store, show your support for the Gallagher Chiefs with your very own replica jersey, train in our performance gear, or get yourself a scarf and beanie to wear at the game. We’re dedicated to giving you the very best quality Chiefs merchandise you can get your hands on, with a focus on customer service, prompt delivery, and competitive pricing.

Our Returns policy:

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the swing tag still attached, so please try your Chiefs Apparel for size before you remove the swing tag. If you would like to exchange your goods, please see below contact information to arrange an exchange. We will require you to include a prepaid self addressed courier bag for us to send your replacement merchandise. If no prepaid envelope is included normal postal charges will be charged back to you. Personalised Jerseys cannot be returned or exchanged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Defective Product

As a business we are committed to providing you with quality products, and we work very hard to continually improve our products. If you receive a defective product please let us know, and we will always refund or replace your product if this occurs. Please ensure this occurs within the 30 day period as referred to above.

If you wish to make a return/exchange please contact Jeremy Rout - Commercial Executive/Merchandise Manager at jeremyr@chiefs.co.nz to arrange the exchange.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.